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Teeba

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Teeba is one of the largest producers of dairy products in Jordan, and a subsidiary of Almarai Company, under the joint venture IDJ.

As a leader in the Jordanian market, Teeba is working to embed sustainability within its operations. Sustainability management is currently decentralized but coordinated by Teeba’s Quality and Regulatory Department.

This section of the report outlines Teeba’s approach to managing sustainability and highlights the achievements it has made in 2021.

Environmental performance

Over the past year, Teeba has implemented several initiatives to optimize energy and water consumption from process and equipment modifications. Overall water consumption reduced from 1.6 million cubic meters to 1.1 million cubic meters, as a result of water saving measures throughout the production processes. Similarly, savings were made on vehicle fuel consumption, where consumption reduced from about 3 million liters to 950 thousand liters. Total waste generated also decreased from 4,214 to 250 metric tons. Teeba had zero incidences of non-compliance with environmental laws and regulations.

Community engagement

Teeba works to support the local communities through various events throughout the year. During 2021, Teeba donated over 1800 products to schools and governmental agencies throughout Jordan and supported engagement and education campaigns on the pandemic precautions. The total investment for these projects amounted to 13,718 SAR. These projects followed a new budget and plan for CSR activities that was developed in 2021, which will be rolled out in the coming year. This plan represents a step forward to formalizing its approach to investing in the community, and it has identified different sectors of focus.

Employee development

Teeba invests in the training, development, and wellbeing of its employees, and seeks to create a working environment that allows people to thrive. Teeba invests in its employees through promoting ongoing training and career progression. In 2021, over 9,500 hours of training were delivered and 100% of employees received employment development reviews. There were also zero incidences of discrimination or malpractice representing the strong and positive culture in the business.

Health and safety

Teeba promotes a culture of health and safety. In 2021, there were 8 employee and zero contractor lost time injury hours, low figures that highlight the strong health and safety measures that operate throughout the company. Overall, 139 hours of health and safety training were conducted with employees and 80 with contractors ensuring ownership amongst various business units. The company is proud that 100% of employees received two doses of the coronavirus vaccine in 2021 ensuring that we could maintain high health, safety, and wellbeing standards.

Quality and food safety

Teeba is inspired by a vision for excellence and driven by a commitment to provide consumers with quality products and exceptional services, the company has worked hard to provide a safe and healthy environment and achieved FSSC 22000 food safety certification. During a recent AIB inspection, Teeba scored 920, the second unannounced consecutive inspection in which Teeba proudly got high scores on an international level. It is worth mentioning that AIB inspection pertains to food safety, pre-manufacturing requirements, and good practices, and anything that can affect the products or consumers’ health, directly or indirectly. The inspections are conducted through a thorough physical checking of the facility as well as studying the manufacturing methods, personal practices, and preventative maintenance program, which supports product safety, cleaning and sanitizing practices, pest control, in addition to a comprehensive audit of the internal systems and documents.

Responsible marketing and communications

Teeba only promotes product benefits and descriptions that are approved by the Jordan Food and Drug Administration (JFDA) and does not launch or import any products that are not 100% compliant with JFDA regulations. In 2021, Teeba conducted targeted marketing activities to continue building equity through cause marketing partnerships and using influencers and nutritionists to raise awareness on nutrition. They also provided online and digital support for core products and new product developments. Teeba follow responsible marketing and communication guidelines to ensure that consumers receive clear wellbeing, health, and nutritional information. In 2021, there were zero incidences of non-compliance with regulations or voluntary codes regarding labelling and 100% of products were assessed for compliance with required procedures.

Our sustainability performance

2018 2019 2020 2021
Number of incidents of non-compliance with environmental laws and regulations 0 0 0 0

Our sustainability performance

2018 2019 2020 2021
Nutrition and wellbeing+

Number of incidents of non-compliance concerning product information and labeling

0

0

0

0

Number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications

0

0

0

0

Percentage of significant product categories covered by and assessed for compliance with product information and labeling procedures (%)

100%

100%

100%

100%

Health and safety+
Number of employee lost time injuries 23 15 32 8
Contractor lost-time injuries 0 0 0 0
Employee lost-time injury rate (per 1 Million man-hours) 9.48 8.68 12.55  7.7
Contractor lost-time injury rate (per 1 Million man-hours) 0 0 0 0
Hours of employee health and safety training 507 883 318 391
Hours of contractor health and safety training 50 100 57 0
Average hours of health and safety training per employee 0.8 1.1 0.4 0.37
Average hours of health and safety training per contractor 1.7 1.7 0.3 0.0
Employee absenteeism rate (%) 1.7 1.7 0.3 1%
Employee talent and diversity +
Number of employees 837 798 877 1065
Male employees 816 775 854 1039
Female employees 21 23 23 26
Full time, male employees 816 775 854 962
Full time, female employees 21 23 23 26
Part time, male employees 0 0 0 0
Part time, female employees 0 0 0 0
Senior management employees 22 15 15 16
Middle management employees 99 14 28 28
Non-management employees 716 769 834 944
New employee hires 14 19 27 252
New employee hires, age 18-30 9 14 21 188
64.3% 73.7% 77.8% 74.6%
New employee hires, age 31-50 5 5 6 64
35.7% 26.3% 22.2% 25.4%
New employee hires, age 51+ 0 0 0 0
0% 0% 0% 0%
New employee hires, male 14 14 26 314
100% 73.7% 96.3% 124.6%
New employee hires, female 0 0 1 3
0% 0% 4% 1%
Voluntary employee turnover 177 9 3 55
21.1% 1.1% 0.3% 5.2%
Voluntary employee turnover, age 18-30 134 3 3 52
75.7% 33.3% 100.0% 94.5%
Voluntary employee turnover, age 31-50 40 5 0 3
22.6% 55.6% 0.0% 5.5%
Voluntary employee turnover, age  51+ 176 1 0 0
99.4% 11.1% 0.0% 0.0%
Voluntary employee turnover, male 176 9 2 54
99.4% 100% 66.7% 98.2%
Voluntary employee turnover, female 1 0 1 1
0.6% 0% 33.3% 1.8%
Female employment rate (%) 2.6% 3.0% 2.7% 2.7%
Women in senior management 2 1 1 0
9.1% 6.7% 6.7% 0.0%
Women in middle management 8 4 7 6
8.1% 28.6% 25.0% 21.4%
Women in non-management positions 11 17 15 17
1.5% 2.2% 1.8% 1.8%
Board seats occupied by women 0 1 2 2
0% 12.5% 25.0% 25.0%
Number of employees with a disability 17 17 15 15
Number of formal incidents of discrimination reported 0 0 0 0
Percentage of working time lost due to industrial disputes, strikes and/or lock-outs (%) <1% 0 0 0
Number of female employees entitled to maternity leave 15 11 15 10
Number of female employees that took parental leave 2 0 0 0
Number of female employees that returned to work in the reporting period after parental leave ended 2 0 0 0
Number of female employees that returned to work after parental leave ended that were still employed 12 months after their return to work 2 0 0 0
Female employee return to work rate of employees that took parental leave (%) 100% N/A 0% 0%
Female employee retention rate of employees that took parental leave (%) 100% N/A 0% 0%
Total hours of training provided 1600 4956 306325 9584
Average hours of training per employee 1.91 6.21 349.29 9.00
Percentage of employees receiving regular performance and career development reviews (%) NIA NIA 100% 100%
Community Investment +

Total CSR spending (SAR)

40,280

53,593

279,635

13,719

Number of school and university visitors hosted

N/A

438

0

0

Product donations (Number of servings)

NIA

7,583

NIA

1,806

Our sustainability performance

2018 2019 2020 2021
Water management +
Water withdrawal (m3) 164,310 175,272 201,897 372,250
Water recycling and reuse (m3) 107,800 120,416 154,171 14,820
Percentage of water recycled and/or reused (%) 66% 69% 76% 4%
Total water consumption (m3) 272,110 295,688 356,068 387,070
Water discharge (m3) 122,987 135,096 167,594 184,515
Manufacturing water intensity (m3/metric ton of finished product) 6 6 6 9
Packaging innovation+
Percentage of card board coming from recycled materials used as an input material (%) NIA NIA NIA N/A
Plastics removed from packaging (tons) NIA NIA NIA N/A
Paper removed from packaging (tons) NIA NIA NIA N/A
Total packaging removed from the consumer waste stream (tons) NIA NIA NIA N/A
Climate Change +
Direct stationary energy usage (in thousands kWh) 8,527 9,624 9,564 12,331
Indirect stationary energy usage (in thousands kWh) 9,439 9,349 10,120 12,985
Total stationary energy usage (direct and indirect, in thousands kWh) 17,966 18,972 19,684 25,316
Total solar energy usage (in thousand kWh) 0 298 735 167
Percentage of electricity consumption from solar (%) 0 0 0 1%
Almarai owned refrigerators in stores (in thousands kWh) NIA NIA NIA N/A
Manufacturing energy intensity (kWh/metric ton of finished product) 535 575 486 456
Total vehicle fuel consumption (thousands of liters) 1,983 215 3,081 950
Scope 1 (direct) emissions (metric tons CO2e) 5,744 2,859 6,862 5,949
Scope 2 (indirect) emissions (metric tons CO2e) 7,344 7,273 7,874 10,102
Scope 3 emissions from Almarai refrigerators in stores (metric tons CO2e) NIA NIA NIA NIA
Total emissions (metric tons CO2e) 13,088 10,132 14,736 16,051
Manufacturing emissions intensity (metric tons CO2e/metric ton of finished product) 0 0 0 0
Emissions from refrigerant leakage and replacement (metric tons CO2e) 20 NIA NIA NIA
Waste Management +
Food waste resold for animal feed (Store returns and operational) (metric tons) 0 0 0 0
Recycled waste (metric tons) 0 0 0 0
Total waste generated (metric tons) 4,242 3,508 4,214 250
Waste sent to landfill (metric tons) 4,242 3,508 4,214 250
Percentage of waste sent to landfill (%) 100% 100% 100% 100%

Our sustainability performance

2018 2019 2020 2021
Quality and food safety +
Percentage of production volume manufactured in sites certified by an independent third party according to internationally recognized food safety management system standard (%) 100% 100% 100% 100%
Number of incidents of non-compliance with regulations and/or voluntary codes concerning the health and safety impacts of products and services 0 0 0 0
Number of recalls 0 0 0 0
Percentage of significant product categories covered by and assessed for compliance with product information and labeling procedures (%) 100% 100% 100% 100%
Percentage of products which health and safety impacts are assessed for improvement (%) 100% 100% 100% 100%
Total number of manufacturing plants 1 1 1 1
Number of Food Safety System Certification (FSSC) 22000 certified plants 0 0 0 1
Number of Global Food Safety Initiative (GFSI) certified plants  0 0 0 1
Percentage of plants that are GFSI certified (%) 0% 0% 0% 100%
Number of food safety and quality assurance employees 2 2 3 22
Animal welfare +
Number of cows 2,373 2,841 3,050 3,200
Number of chickens processed N/A N/A N/A N/A
Number of incidents of non-compliance with laws regulations, and adherence with voluntary standards related to transportation, handling, and slaughter practices for live terrestrial and aquatic mammals 0 0 0 0
Percentage of cows in enclosed housing with resting areas (%) 100% 100% NIA N/A
Percentage of chickens in enclosed cage free housing (%) N/A N/A N/A N/A
Ethical Sourcing +
Percentage of locally based suppliers engaged (%) 91% 97% 95% 93%
Percentage of spending on locally based suppliers (%) 57% 88% 86% 90%
Total number of suppliers engaged 349 330 351 700
Total number of local suppliers engaged 319 320 334 650
Percentage of purchased volume from suppliers compliant with company's sourcing policy 100% 100% 100% 100%
Percentage of purchased volume which is verified as being in accordance with credible, internationally recognized responsible production standards NIA 40% NIA 100%
New suppliers that were screened using social and/or environmental criteria 0 3 0 3
Number of negative social and/or environmental impacts  in the supply chain and actions taken NIA NIA NIA 0
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2021 Sustainability Report

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